Team Access: Working in Teams
What is Team Access
Team Access allows you to collaborate with others on your Upstream account without sharing passwords or logging in and out. You can invite team members and assign them specific permission levels based on their role. Team Access is available on all Upstream plans (Lite, Basic, Plus, and Pro) at no additional cost.
How to Invite Team Members
- Log in to your Upstream dashboard
- Click on your name / Your Account (bottom left)
- Click on **Manage Access **to access Team Access Management
- Enter your team member's email address into the **Invite User **section
- Select their permission level (View Only, Moderator, or Manager)
- Send the invitation
They'll receive an email invite to join your team. Once they accept, they can use their own login credentials and switch to working in your account, based on the permissions you've set.
Permission Levels
View only
For clients and stakeholders who need to see everything, without making changes
**✅ Can Do **
- View live stream content
- View playlists
- View technical setup
- View schedules
**❌ Can't Do **
- Upload or modify content
- Change settings
- Access billing information
- Make any changes to the account
Moderator
For content creators, designers, and editors who manage day-to-day streaming operations
✅ Can Do
- Customize streams in the stream designer
- Manage media library
- Create and manage playlists
- Schedule content
- Configure streaming destinations
- Set up multistreaming and RTMP keys
- Update overlays
❌ Can't Do
- Create new streams
- Invite or remove team members
- Manage permissions
- View or change billing settings
- Upgrade or downgrade the account
Manager
For 100% trusted team members who help run the account (including payments / billing)
✅ Can Do
- Everything a Moderator can do, plus
- Create new streams
- Invite and remove team members
- Manage team member permissions
❌ Can't Do
- View or change billing settings
- Upgrade or downgrade the account
How to Change Permissions
- Go to Team Access Management by clicking Manage Access in the main menu next to your profile badge
- Find the team member whose permissions you want to change under Users with Access to Your Profile
- Click on the purple edit icon next to their current role
- Select a new permission level
You do not need save, as these settings are auto-saved. Changes take effect immediately.
How to Remove Team Members
- Go to Team Settings in your dashboard
- Find the team member you want to remove in the Users with Access to Your Profile section
- Click "Revoke" or the trash icon next to their name to revoke their access
- Confirm the removal in the popup that appears
Their access is revoked instantly.
Frequently Asked Questions (FAQ)
Can I invite someone who doesn't have an Upstream account yet?
No, team members must already have their own Upstream account before you can invite them. Ask your colleagues to sign up at Upstream first, then you'll be able to send them an invitation to join your team.
Is there a limit to how many team members I can invite?
No - any team size is supported.
What happens to a team member's work if I remove them from my account?
When you revoke someone's access, they immediately lose the ability to view or modify anything in your account. Of course, any content they uploaded or changes they made while they had access will remain in your account. They'll still have access to their own personal Upstream account, but it will not be linked to your account in any way.
Can a Moderator see my billing information?
No, only Managers can view and change billing settings. Moderators and View Only users cannot access any billing information or make changes to your account subscription.
Need more Help?
Contact our 24/7 support team through the chat in your dashboard or on our homepage, or email us at hello@upstream.so
Updated on: 16/10/2025
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