Articles on: Troubleshooting

How and When To Use Refresh and Hard Reload Options

Refresh and Hard Reload are both options which you can use to fix and mitigate rare issues which might occur with your 24/7 Livestream. Each option has its own process and fixes issues in a different way.

How can I find these options?

You can find these options by clicking on the " More Actions " button while in the Edit screen of your stream.

What does "Refresh" do?

The Refresh option refreshes the elements in the stream canvas. Elements such as browser overlays, text elements, rectangles, pictures, videos and running radio streams.

This option should be used when the stream elements are not behaving as they should, for example, the text element did not update after clicking on Save Changes.

What does "Hard Reload" do?

The Hard Reload option is more aggressive, as it restarts your stream server from scratch. The service might lose connection to the stream for a very short moment but it will not stop the stream. This option should be used if you encounter any kind of very unusual abnormalities with your stream.

If you encounter issues even after Refreshing and Hard Reloading your stream, please reach out to our support team as soon as possible so we can investigate further.

Updated on: 30/09/2025

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