Articles on: Troubleshooting

How and When To Use Refresh and Hard Reload Options

Refresh **and **Hard Reload are both options which the user can use to fix and mitigate rare issues which might occur on their 24/7 Livestream, each option has its own process and fixes issues differently

How can I find these options?

You can find these options by clicking on the " More Actions " button while in the **Edit **mode of your stream.

What does "Refresh" do?

The refresh option refreshes the elements in the stream canvas. Elements such as browser overlays, text elements, rectangles, pictures, videos **and **running radio streams.
This option should be used when the stream elements are not behaving as they should if for example, the text element did not update after clicking on Save Changes

What does "Hard Reload" do?

The Hard Reload option is more aggressive, as that option restarts your stream server from scratch, the service might lose connection to the stream for a very short moment but it will not stop the stream. This option shall be used if your stream encounters any kind of very unusual abnormalities.

If you encounter issues even after Refreshing and Hard Reloading your stream, please reach out to our support team as soon as possible so we can investigate more.

Updated on: 09/02/2024

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