"The video exceeds the recommended resolution of 1080p."

If your server supports a maximum resolution of 1080p (or lower), you may encounter the above message indicating a resolution mismatch. To resolve this issue, please follow these steps:

• Check Your Server's Maximum Resolution: Confirm that your server's maximum supported resolution is 1080p or less by clicking on the Settings button in your stream on Upstream.

• Transcode Your Video: Ensure your video files are transcoded to match the server's maximum streaming resolution. This process adjusts the video file to a resolution compatible with your server, preventing playback issues.

How to Transcode a Video:

• Use a video transcoding software or service (e.g., HandBrake.fr, FFmpeg).
• Select the video file you want to transcode.
• Set the output resolution to match your server’s maximum resolution (e.g., 1080p or lower).
• Start the transcoding process and wait for it to complete.
• Upload the transcoded video to your server.
• By following these steps, you can ensure smooth video streaming on your server.

Updated on: 16/04/2025